Responsible Gambling
At CASINO, we are deeply committed to fostering a safe, secure, and enjoyable online gaming environment for all our players. While we want you to have fun, we also recognise that for a small number of individuals, gambling can become problematic. Our Responsible Gambling policy outlines our dedication to minimising potential harm and providing you with the tools and support needed to gamble responsibly.
Our Commitment to Responsible Gambling
CASINO believes in proactive measures to promote responsible play. We are committed to:
- Providing a secure platform with robust security measures.
- Offering tools and features to help you manage your gambling activity.
- Educating our players about responsible gambling practices and the risks associated with problem gambling.
- Ensuring strict age verification to prevent underage gambling.
- Directing players to professional help and support services when needed.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, gender, or background. It’s important to be aware of the signs that gambling may be becoming an issue. If you, or someone you know, exhibits any of the following behaviours, it might be time to seek help:
- Spending more money and time on gambling than you can afford or intended.
- Feeling a strong urge to gamble, which is difficult to control.
- Chasing losses to win back money you’ve lost.
- Lying to family and friends about your gambling habits.
- Neglecting work, studies, or personal responsibilities due to gambling.
- Feeling anxious, depressed, or irritable when not gambling.
- Borrowing money or selling possessions to fund gambling.
- Gambling to escape from problems or unpleasant feelings.
Tools for Responsible Play at CASINO
CASINO provides several features and tools designed to empower you to manage your gambling effectively and maintain control:
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Deposit Limits
You can set daily, weekly, or monthly deposit limits to control how much money you can deposit into your CASINO account. Once a limit is set, you cannot exceed it until the specified period resets. Any decrease in limits will take effect immediately, while increases will require a cooling-off period to give you time to reconsider.
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Loss Limits
Set a maximum amount you are willing to lose over a specific period (daily, weekly, or monthly). Once you reach this limit, you will be unable to place further bets until the limit resets.
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Session Limits / Reality Check
Our Reality Check feature allows you to set a time limit for your gaming sessions. At predefined intervals, a pop-up reminder will appear, informing you of the elapsed time and providing an option to continue or log out. This helps you stay aware of how long you've been playing.
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Self-Exclusion
If you feel that gambling is becoming a problem, or if you simply need a break, you can choose to self-exclude from CASINO for a specified period (e.g., 6 months, 1 year, 5 years, or permanently). During this period, you will be unable to access your account, deposit funds, or place bets. Once activated, self-exclusion cannot be reversed until the chosen period has expired.
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Account Closure
You have the option to close your CASINO account at any time. If you wish to close your account due to gambling concerns, we encourage you to consider self-exclusion first, as it offers a more structured approach to taking a break from gambling.
To access and adjust these tools, please visit your account settings or contact our Customer Support team.
Seeking Professional Help
If you are struggling with problem gambling, remember that you are not alone, and help is available. We strongly encourage you to reach out to professional organisations that offer confidential advice and support. Here are some valuable resources in Australia:
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Gambling Help Online
A national online and telephone counselling service available 24/7. They provide free, confidential support and referral services.
Website: gamblinghelponline.org.au
Phone: 1800 858 858 -
Gamblers Anonymous Australia
A fellowship of men and women who share their experience, strength, and hope with each other that they may solve their common problem and help others to recover from a gambling problem.
Website: gamblersanonymous.org.au
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Lifeline Australia
Provides 24/7 crisis support and suicide prevention services. While not gambling-specific, they can assist with related mental health issues.
Website: lifeline.org.au
Phone: 13 11 14
Friends and family members affected by someone else’s gambling can also find support through these organisations.
Preventing Underage Gambling
It is illegal for anyone under the age of 18 to gamble. CASINO has stringent age verification processes in place to prevent minors from accessing our platform. We use sophisticated verification tools and conduct checks to confirm the age of all registered players. Any account found to belong to a minor will be immediately closed, and any winnings forfeited.
If you share your computer or mobile device with individuals under 18, we recommend using parental control software to prevent access to gambling sites.
Tips for Safe Gambling
To ensure your gambling experience remains fun and doesn't become a problem, consider these helpful tips:
- Gamble for Entertainment, Not for Money: View gambling as a form of entertainment with an associated cost, not a way to make money.
- Set a Budget: Decide how much you can afford to lose before you start playing, and stick to it. Never gamble with money you need for essential expenses.
- Set Time Limits: Decide how long you will play for and stick to it. Regular breaks are important.
- Never Chase Losses: Accept losses as part of the game and don't try to win back what you've lost.
- Don't Gamble Under Influence: Avoid gambling when you are stressed, depressed, or under the influence of alcohol or drugs.
- Balance Gambling with Other Activities: Ensure gambling doesn't become your only hobby. Maintain a healthy balance with other interests and social activities.
- Understand the Rules: Familiarise yourself with the rules of any game you play.
Contact Us
If you have any questions about our Responsible Gambling policy or need assistance with setting up any of the responsible gambling tools, please do not hesitate to contact our dedicated Customer Support team. We are here to help you gamble responsibly and enjoy your time at CASINO.
